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Customer Satisfaction
Customer Satisfaction
Our vision is simple: to place our customers at the center of
every decision we make, because true success begins with
understanding, serving, and growing together with them.
Customer Satisfaction
At Hyundai GLOVIS Europe, we listen closely to our customers to stay ahead in a fast-changing world. Their feedback helps us improve every day, turning insights into action and shaping services that truly meet their needs. We tailor our solutions to each customer group and keep an open dialogue through regular surveys and our Voice of the Customer initiatives. By listening, adapting, and collaborating, we build lasting partnerships based on trust and performance.
Customer Satisfaction Management Strategy
Clients (C)
Realizing customer satisfaction by collecting customer opinions and providing better services based on the core value of 'customer first'
Suppliers (S)
Promoting shared growth through continuous partnerships, such as listening to suppliers' difficulties and seeking improvements
Internal (I) Customers
Reinforcing internal competitiveness through communication and cooperation with other departments with high business relevanceCustomer Satisfaction Way
Get Closer
Strong partnerships begin with proximity.By staying close to our customers, we build lasting relationships based on trust and collaboration.
Listen
We listen carefully to every customer voice and respond quickly to solve challenges and improve their experience.
Open your Mind
We strive to understand our customers' needs and show genuine appreciation for their trust and cooperation.
Visit in Person
Regular visits and open communication help us stay connected, anticipate needs, and provide consistent support.
Improve Service Quality
We are committed to continuous improvement; every interaction helps us refine our services and raise our standards.
Satisfy Customer Needs
Customer satisfaction is our top priority.We focus on understanding expectations and delivering solutions that create real value.
Customer Satisfaction Evaluation
Customer feedback plays a key role in improving our performance and service quality.
Through regular Customer Satisfaction Surveys across Freight Forwarding and Finished Vehicle Logistics, we assess progress, benchmark results, and identify new opportunities to enhance competitiveness.
The evaluation focuses on key dimensions that define operational excellence and customer experience including staff attitude, communication, sales support, planning, operations, information management, invoicing, and after-service care.
Insights from these assessments guide our continuous improvement efforts and ensure that our logistics solutions meet the evolving expectations of our customers and partners.
Co-creating our ESG Strategy with Customer
As part of our commitment to integrating sustainability into our business strategy, Hyundai GLOVIS Europe carried out a comprehensive double materiality assessment.
This approach looks at two perspectives:
- How our business impacts society and the environment
- How social and environmental factors affect our business performance
What made this process particularly meaningful was the active involvement of our customers.
We see them not only as stakeholders, but as true partners in shaping a more sustainable future.
Through structured surveys, we gathered their views on key ESG topics, asking them to prioritize and comment on the issues that matter most.
By engaging our customers in this dialogue, we strengthen trust, future-proof our business and ensure that sustainability decisions reflect real-world expectations and shared goals.
Driving Sustainability Together:
Our ESG commitments with our Customers
Sustainability at Hyundai GLOVIS Europe is built on collaboration, accountability, and real action. As a certified supplier within Drive Sustainability, a global initiative led by major automotive brands, we contribute to advancing responsible sourcing and environmental performance across the automotive supply chain.
Our strong results in the Drive Sustainability SAQ 5.0 demonstrate our commitment to transparency, ethical business practices, and continuous progress.
They reflect how we turn ESG principles into measurable outcomes and lasting trust with our partners.
Contact Us
For ESG-related partnership proposals, suggestions or feedback, please contact our ESG team at EHQ_ESG@glovis.euYour voice helps shape a more sustainable future.